Full refund before international handover
After payment and before international handover, request a full refund on your order page. This pauses website dispatch and export. The merchant reviews the request and confirms supplier dispatch has stopped where applicable before refunding the original payment method. Decisions and refund results appear on your order page and by email. For interception, returns or other support after international handover, contact us to confirm the actual conditions.
My ordersRequest Period
You may request a return for an eligible product within 30 days of delivery. Contact us by email for return instructions before sending anything back; an unapproved return may not be identifiable or processable.
Tea Return Conditions
For a change-of-mind return, tea must be unopened, unused, uncontaminated, with its original seal, packaging, and labels intact, and suitable for resale. Opened tea is normally not accepted for a change-of-mind return for food-safety and hygiene reasons. This policy does not limit rights that cannot lawfully be excluded where you live.
Damage, Wrong Item, or Quality Issue
If you find damage, a wrong item, or a quality issue, please contact us as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos of the outer parcel, shipping label, inner packaging, and product to help us investigate. This recommended 48-hour period does not limit your statutory rights. If we confirm transit damage, a wrong item, or a quality issue, we will cover reasonable costs and provide a replacement, exchange, or refund as appropriate.
Return Address
Room 1608, Unit 1, Building 7, Henglong Plaza, Lingxi North Street, Congtai District, Handan, Hebei, China.
Return Costs
The customer pays return shipping for a change-of-mind return. We cover reasonable costs where we are responsible. Customs duties, import taxes, and clearance fees collected by authorities or carriers are normally not refundable by us unless required by law or caused by our error.
Refund Processing
After the returned item is received and passes inspection, we will initiate an approved refund to the original payment method within 3-5 business days. Your bank or PayPal may require additional time to post the funds.
Contact
Send return requests to service@qianluorigin.com.