Information We Collect
When you visit the site, create an account, contact us, or place an order, we may collect your name, email address, telephone number, shipping address, order and payment status, customer-service messages, and technical information such as device, browser, IP address, and site logs. PayPal or Oceanpayment processes the relevant payment credentials; we do not store full card details on this website.
How and Why We Use Information
We use personal information only as necessary to fulfil orders and contracts, provide customer service, secure the website, prevent fraud, comply with legal obligations, and improve our services for legitimate business purposes. Where consent is required by law, we will request it first.
Cookies
The site uses essential cookies for the cart, sign-in, language selection, security, and checkout. If you accept advertising tracking, we use Meta Pixel (Qianlu Website dataset) on public shop pages to share page visits, browser information and online identifiers with Meta for ad measurement and relevant advertising. We store your advertising choice in your browser and on our server for up to 180 days. When purchase measurement is enabled, only with your consent and after the site has verified successful payment, we use the Meta Conversions API to share purchase time, order value and currency, product IDs and quantities, an anonymous event ID and device identifiers to measure advertising conversions. Refreshing a page does not count the same purchase again. This interface does not send your name, email, phone number, delivery address or payment card information. Server-side identifiers are encrypted. Withdrawal stops unsent purchase events; an event already in transit may not be retractable. You can decline further tracking at any time using Privacy choices on public shop pages; declining does not affect shopping or payment. This phase does not enable automatic form-field matching or actively send order email addresses, telephone numbers or delivery addresses to Meta. Withdrawal does not affect information already lawfully processed.
Sharing Information
To complete orders, we may share necessary information with PayPal, Oceanpayment, shipping carriers, website hosting and security providers, email providers, and authorities legally entitled to request it. Service providers may process information only for the agreed service. We do not sell personal information.
International Transfers
Because we sell internationally, information may be processed outside your country or region. We take reasonable measures required by applicable law to protect such transfers.
Retention
We retain personal information only for as long as needed to fulfil orders, provide after-sales service, resolve disputes, maintain security, and meet accounting, tax, and other legal obligations. We then delete or anonymise it unless the law requires longer retention.
Your Rights
Depending on the law that applies where you live, you may have rights to access, correct, delete, or restrict processing of your information, object to certain processing, receive a portable copy, withdraw consent, or complain to a local supervisory authority. Some rights may be limited by record-keeping and other legal requirements.
Security
We use reasonable technical and organisational measures to protect personal information, but no internet transmission or storage method can be guaranteed completely secure.
Children
This website is not directed to children, and we do not knowingly collect information from children where parental consent is required by law.
Policy Updates
We may update this policy when our services or legal requirements change and will identify the latest revision on this page. Last updated: 14 October 2026.
Contact
For privacy questions or to exercise applicable rights, contact service@qianluorigin.com.